Exceptions
Cases that need a human: scan errors, failed notifications, overdue pickups.
3 cases
| Case | Kind | Reference | Store | Raised | Status | Notes |
|---|---|---|---|---|---|---|
| EX-001 | WhatsApp failed | WO-50017 | Causeway Bay | 5/19/2026, 1:12:00 AM | Open | Customer phone number invalid |
| EX-002 | Overdue pickup | WO-50015 | Kowloon Bay | 5/17/2026, 12:00:00 AM | Open | — |
| EX-003 | Duplicate scan | WO-50012 | Causeway Bay | 5/18/2026, 8:55:00 AM | Resolved | Same WO scanned twice — second scan discarded |